Privacy Policy for Personal Information
BESCO ELECTRICAL SOLUTIONS ("Besco", "we", "our") recognizes the importance of protecting your personal information. Our privacy policy (the "Policy") is designed to describe how we collect, use, and disclose your personal information when you use our website, and what rights you have in this regard. This Policy does not apply to third-party websites, including those that may be accessed by clicking on links that may be found on our website. If you visit a third-party website, it will have its own policies which we encourage you to review before submitting your personal information, if applicable.
What is "personal information"?
The term "personal information" refers to any information that relates to an individual and can be used to identify them directly or indirectly. This could include your name, email address, phone number, date of birth, and financial information (including bank and credit card information). Regarding your business contact information, such as your title, email address, business address, or phone number, this constitutes public personal information.
What personal information do we collect?
When you use our website, we may collect the following personal information:
- Your personal contact information, such as your name, address, email, and phone number;
- Billing information related to our products or services, such as your bank details or credit card number;
- Recruitment-related information, such as your resume.
In all cases, we strive to limit the amount of personal information we collect to what is strictly necessary for the purposes described in the section "What do we use your personal information for?". We do not knowingly collect personal information from minors.
Do we collect information through "cookies"?
When you browse our website, we collect certain information through cookies and other tracking technologies (collectively, "cookies"). Cookies are small text files containing a unique identification number that are automatically placed on a visitor's computer. Session cookies track information during an open session and are temporarily stored in the memory of your computer. Persistent cookies are placed on a visitor's computer until they expire or the visitor deletes them.
The cookies we use do not collect personal information that identifies you but rather general information that we do not combine with your personal information.
We use essential and functional cookies to allow you to navigate our website, use its features, and personalize your browsing experience based on your preferences (e.g., your language preference). You may consent or not to the activation of certain functional cookies when you connect to our site. However, if you refuse these cookies, your browsing may be affected.
We also use Google Analytics to gather information regarding your use of our website (e.g., the pages you visit most often and any error messages you may receive). This information is anonymous and is used solely to improve the efficiency and operation of our website. You may consent or not to the activation of these cookies when you connect to our site.
If you would like more information about cookies, we encourage you to visit the All About Cookies website (available in English only) or contact us as indicated in the section "How to Contact Us?".
How do we collect your personal information?
We collect your personal information directly from you with your consent when you communicate with us or fill out a form on our website. However, we may also collect your personal information from third parties when you have consented to it, or when the law allows us to (for example, from government agencies, financial institutions, or other service providers).
How do we obtain your consent?
In general, we collect, use, and disclose your personal information only with your consent. However, in certain cases, the law allows us to collect, use, or disclose your personal information without your consent (e.g., when we are required to disclose your information under a subpoena or court order).
By communicating with us, voluntarily filling out a form with your personal information, and browsing our website, you consent to the collection, use, and disclosure of your personal information in accordance with this Policy. If you provide us with the personal information of a third party, you represent that you have the consent or authority necessary to allow us to collect, use, and disclose that information in accordance with this Policy.
Subject to certain legal or contractual restrictions, you may withdraw your consent at any time by contacting us as indicated in the section "How to Contact Us?".
For what purposes do we use your personal information?
In general, we use your personal information for the following purposes:
- To provide our products or services to you;
- To create, maintain, and improve our business relationships with you;
- To recruit personnel;
- To comply with our legal and regulatory obligations;
- Any other purpose authorized by law or to which you consent.
With whom do we share your personal information?
Your personal information is only accessible to our employees and agents whose functions require access. We may also share your personal information with third parties when required by law, or with service providers (e.g., our cloud hosting providers). In this case, we take necessary measures to protect your personal information by adopting specific contractual measures and limiting the sharing of your personal information.
Is your personal information shared outside of Quebec?
The personal information we collect is hosted on secure servers, which may be located outside of Quebec, including elsewhere in Canada. It is also possible that we share your personal information with business partners outside of Quebec as part of providing our services. When your personal information is shared outside of Quebec, we assess privacy factors and put in place contractual commitments to protect the confidentiality of this information.
How long do we keep your personal information?
We retain your personal information only for the period necessary for the purposes outlined in the Policy and to comply with our legal and regulatory obligations. After this period, your personal information will be securely destroyed or anonymized.
How do we protect the confidentiality of your personal information?
The personal information we collect is kept confidential in accordance with applicable legislation. Furthermore, if you choose to transmit personal information to us by email or through a form available on our website, we will only use the information required to respond to your message and address it, ensuring its confidentiality.
We also take reasonable organizational, technical, and physical security measures to protect your personal information against loss, theft, unauthorized access, use, and disclosure. For example, we ensure restricted access to our offices and computer equipment, in addition to raising awareness among our staff about the security and confidentiality of the personal information they access.
What are your rights?
- You have the following rights:
- The right to access your personal information;
- The right to have your personal information corrected;
- Where applicable, the right to withdraw your consent to the use or disclosure of your personal information.
To exercise any of these rights, please contact us as indicated in the section "How to Contact Us?".
How to Contact Us?
If you would like to learn more about the protection of your personal information, wish to exercise your rights, or file a complaint, please contact RAPHAËLLE PERCY, our Personal Information Protection Officer, at the following contact details:
- Phone : 514-337-6110
- Email: rpercy@besco.qc.ca
How do we update our Policy?
Our Policy may be updated from time to time to reflect legislative or operational changes within our organization. While update notices may be used, the posting of the revised Policy will be deemed sufficient notice. Continuing to use our website constitutes your acceptance of this Policy and any updates.
The last update date of the Policy is September 22, 2024.